Windows Server 2003

• Enterprise Edition
• Installation and setup of Exchange 2003
• Small Business Edition
• Installation and setup of Exchange 2003
• Active Directory; user creation and trouble shooting
• Exchange mail store trouble shooting
• Offline defragmentation
• Microsoft VPN
• Setup of VPN
• Creation of users and rules for firewalls
• Troubleshooting connection and session problems
• Joining of desktop machines to Microsoft Domain
• Configuring permissions and roles
• Creation of both Share level and NTFS level permissions
• Troubleshooting wrong levels of access

Symantec Backup Exec 10 &
Symantec Backup Exec 11

• Installation and configuration
• Job creation
• Scheduling
• Tape formatting
• Use with both tape libraries and single slot loading tape drives
• Troubleshooting failed backup jobs

Symantec Endpoint Protection

• Installation and configuration
• Rollout through network
• Push to machine
• Locally installing
• Maintenance and updates

Wireless Access Points

• Installation and configuration
• Setting up security
• Setting up industry standard settings
• Setting up open source firmware sources
• Configuration of said firmware’s

Microsoft Visio 2007

• Creation of network diagrams
• Explanation of diagrams to clients and benefits of said diagrams
• Creation of rack mounted devices

Dell Racks

• Purchase, installation and maintaining 42U racks
• Installation of server blades
• Installation of converter slots for tower size servers

UPS Power Supplies

• Installation of both server rack able and lone floor standing models
• Configuration of software
• Maintaining voltage controls
• Replacement of batteries when needed

All major brand (HP, Dell, Canon, Brother, Xerox) printers and all in one units

• Researching correct product for clients needs
• Installation of units
• Configuring printers for network access
• With network card
• Without network card
• Configuring all in one units for scanning
• To a shared drive
• Directly to a computer
• To an email account
• Replacement of ink / toners

Email Hosting Services

• Find and purchase correct plan to meet needs of client
• Setup of email accounts for client remotely on services control website
• Setup of email accounts for client remotely
• Through pop3
• Through pop3 connector to use with Microsoft Exchange
• Through imap
• Through remote Exchange account

VMWare Virtual Machine (6)

• Installation
• Creation of new machines
• Installation of Operating Systems into new machines
• Configuring networking and other peripherals
• Trouble shooting networking and other peripheral problems
• Cloning machines
• Using virtual machines to trouble shoot real problems experienced by client
• Using virtual machines to test Windows updates and Service packs before rolling out to real client machines

POP3 Connectors

• Installation and configuration of accounts
• Connecting to Microsoft Exchange email services
• Trouble shooting any email delays / problems / errors

Moving / Relocation

• Proper shutdown of all equipment
• Proper packaging and labeling of equipment
• Efficient and quick

• Fast unpacking and assembling of equipment at new location
• Quick configuration of any settings that may need to be changed
• Quick uptime!

Blackberries

• Server installation and configuration
• Enterprise activation with new handsets
• Troubleshooting sync issues
• Resending Service books
• Wireless activation
• Wired activation
• Upgrading handhelds
• Upgrading software
• Updates to handhelds and to server software

Quickbooks

• Installation
• Configuration of multi user environment
• Permissions and new user creation

Junk Email Services

• Such as Postini ®
• Creation of black lists
• Creation of white lists
• Creation of users
• Troubleshooting non deliverable emails or blocked domains